Today I was so disappointed with the customer service provided at the store by the person named Sharon at the counter. I doubt we will ever return to the store in the future. She was so rude to both my husband n me (9months pregnant). Their exchange/refund policy is decided by their salesperson's wish apparently. Thank god it's Canada n consumer rights r better protected than any other countries in the world. Please hire better sales people.
Horrible experience. Never order online from this company. Actually, never buy anything from this fraudulent company. After they canceled an item, not me, they shipped the rest and only partly refunded the money from the canceled item. After numerous emails back and forth to customer service, they claim it was already discounted. SInce when does a promotion of buy 4 get one free, mean, buy 4 things, and we'll take a little bit off each item, claiming they have all been discounted. To top it off, I even bought 5 things, so even if one was canceled there should have still been the same deal of buy four get one free. I will never purchase anything from this company again, whether online or in store. They cheat customers. They don't even deserve 1 star
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